Refund and Returns Policy
Thank you for shopping at TemplatesFox. We take great pride in providing high-quality, ready-to-use digital business-building templates. Please read the following policy carefully before making a purchase.
1. Digital Products Are Final Sale
All items sold on TemplatesFox are digital products (e.g., Word documents, PDF guides, etc.). Because these files can be downloaded and accessed immediately, we do not offer refunds, returns, or exchanges for any reason once the purchase is complete.
Why We Cannot Offer Refunds
- Instant Access: As soon as payment is processed, you receive access to downloadable files.
- Non-Reversible Delivery: Digital products cannot be “returned” in the traditional sense.
2. Before You Buy: What to Consider
To ensure you’re happy with your purchase, please:
- Review the product description in full—pay close attention to formats, file types, and software requirements (e.g., Word, pdf, Excel).
- Download any available sample pages or previews.
- Verify that you have the necessary software to open and edit the files.
3. Technical Assistance & Support
If you run into any issues downloading or opening your files, we’re here to help! Please contact us at hello@templatesfox.com with:
- Your order number
- A brief description of the problem
- Screenshots or error messages, if applicable
Our support team will respond within 24–48 hours (Monday–Friday).
4. Exceptional Circumstances
While we maintain a strict no-refund policy, in rare cases where a file is corrupted or missing essential components, we will gladly:
- Review your request and verify the issue.
- Provide a replacement download link with corrected files.
Please email hello@templatesfox.com with details and your order number to initiate this process.
5. Contact Us
If you have any questions about this policy, please reach out:
Email: hello@templatesfox.com
By completing a purchase on TemplatesFox, you acknowledge that you have read, understood, and agree to this Refund and Returns Policy. Thank you for your understanding and for supporting our small-business mission!